Terms and Conditions for The Inns by Timberroot

Effective Date: May 26, 2025

Welcome to The Inns by Timberroot. By accessing or using our website, making a reservation, or staying at our properties, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Reservations and Payments

  • Booking Confirmation: Reservations are confirmed upon receipt of full payment.
  • Payment Methods: We accept major credit cards and other payment methods as indicated on our website.
  • Rates: All rates are quoted in U.S. dollars and are subject to applicable taxes and fees.

2. Check-In and Check-Out

Check-in and check-out times vary by property. Guests will receive specific details for their booking in their reservation confirmation email. As a general guideline:

  • Typical Check-In Time: 4:00 PM Eastern Time
  • Typical Check-Out Time: 10:00 AM Eastern Time

Early check-in and late check-out may be available upon request but are not guaranteed. Additional charges may apply.

Please refer to your booking confirmation for the exact times and policies for your specific stay.

3. Cancellation Policy

We do not sell your personal information. We may share your data with:

  • Standard Cancellation: Cancellations made at least 7 days prior to the scheduled arrival date will receive a full refund.
  • Late Cancellation/No-Show: Cancellations made within 7 days of arrival and no-shows are non-refundable.
  • Booking Channels: Cancellation policies may vary depending on the booking platform used. Please refer to the specific terms provided at the time of booking.

4. Guest Responsibilities

  • Occupancy Limits: Guests must adhere to the maximum occupancy limits specified for each room.
  • Conduct: Guests are expected to conduct themselves in a respectful manner. Disruptive behavior may result in eviction without refund.
  • Damage and Loss: Guests are responsible for any damage to the property or loss of items during their stay.

5. Smoking and Vaping Policy

  • Prohibited Areas: Smoking, vaping, and the use of electronic cigarettes are strictly prohibited inside all rooms and common areas.
  • Designated Areas: Smoking is permitted only in designated outdoor areas.
  • Violation Fee: A minimum fee of $150 will be charged for violations of this policy.

6. Pet Policy

We are pleased to offer pet-friendly accommodations under specific conditions.   A $35 per stay pet fee applies and must be collected in advance of your stay. This fee allows for up to 2 pets, less than 50 lbs. each.  As a guest of The Inns by Timberroot, you agree to adhere to the following policies.:

  • Your dog must be approved and added to your reservation at least 48 hours prior to your check-in date. Contact Guest Services to have your pet added to your reservation.
  • Pets are not allowed on any furniture or bedding. Therefore, all pets must be crated overnight and crated when left unattended for any amount of time.
  • Your pet(s) must be leashed at all times when outside on the property.
  • All waste must be picked up and disposed of properly.
  • No aggressive dogs are allowed on the property.

If there is evidence of non-compliance with the policies stated above, penalty fees will apply. Management reserves the right to assess each situation differently and use discretion when applying damage or penalty fees. The owner is responsible for all damages or injuries caused by their dog(s) during their stay.

$100 Failure to add your pet to your reservation, Evidence of pet on bedding or furniture (excessive pet hair), and/or Evidence of pet within a lodging that is not pet friendly.

$100-$500+  Damages to lodging, furnishings, equipment, etc that must undergo cleaning or replacement. (ex. chewed door frames, soiled bed sheets, excessive pet hair on bedding or furnishings)

We realize that accidents happen so please contact Guest Services immediately if a situation arises and damages occur.

7. Accessibility

The Inns by Timberroot is committed to providing accessible accommodations. Please contact us directly to discuss specific accessibility needs or requirements.

8. Privacy Policy

We value your privacy. Our practices regarding the collection and use of personal information are outlined in our Privacy Policy.

9. Limitation of Liability

The Inns by Timberroot is not liable for any indirect, incidental, or consequential damages arising from your stay, including but not limited to loss of personal belongings, injury, or unforeseen events beyond our control.

10. Modification to terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of the revised terms.

11. Contact information

For questions or concerns about this Privacy Policy, please contact us at:

Phone: (423) 251-5287
Email: info@timberroot.com
Address: 5515 Alford Hill Dr, Chattanooga, TN 37419